Now here’s a first — crooks who realize the importance of customer service.
It’s the latest twist in the global CryptoLocker ransomware attack. This diabolically nasty malware locks up all of the victim’s personal files — and in some cases, backup files, too — with state-of-the-art encryption. The bad guys have the only decryption key and they demand $300 or two Bitcoins to get it.
“It’s been a disaster for many of the people hit with it,” said Lawrence Abrams who has been tracking the spread of this infection on BleepingComputer.com
Within the past few days, the criminal gang behind CryptoLocker created a site for victims who need help making their required extortion payments.
“These guys have some big cojones,” said security expert Brian Krebs, who writes the blog KrebsOnSecurity.
The CryptoLocker Decryption Service allows victims to check the status of their “order” (the ransom payment) and complete the transaction. I am not making this up!
Those who paid the ransom (with either Green Dot cards or Bitcoins), but did not get the decryption key — or got one that didn’t work — can download it again.
Those who missed the 72-hour deadline can also get their key, but the price jumps from two Bitcoins to 10. At today’s market value, that’s nearly $4,000. And Green Dot is not accepted with this extended-deadline service.
Why are the CryptoLocker crooks doing this?